Internship Experience

Shagufa Hannan

As part of the Internship of an Undergraduate program of Bachelor of Science in Computer
Science & Engineering (CSE) at American International University Bangladesh (AIUB), I
interned in Workspace Infotech Ltd and my work was mainly focused on QA and Digital marketing. Internships are often very closely related to the student’s academic and career goals and it helps students to gain knowledge about the job field. Though I was always interested in software pre-sales and this blog is based on this experience.

What i understand during working with workspace is Workspace Infotech limited’s mission is to become a market leader by consistently exceeding their Customer’s expectations, providing them with best of breed technology solutions like business management system, any kind of software solutions, web development etc.They continually communicate with client’s and learn from their Customers, in order to improve their products and services. And, they will keep on top of today’s and tomorrow’s technology, no matter how fast it moves, to ensure their customers always have the best tools/solutions available to them with efficient cost and due time.

I joined as an intern at Workspace Infotech Ltd. i have learn, apply knowledge, generate a new idea, taking experience, identify different problems and understand customer requirements and improving communication skills. After joining this organization, I have learned how to improve myself, how to work at the multinational organization, how to solve a problem, how to handle work under pressure and contact different people from all over the country. Sometimes I worked in other departments in order to increase my knowledge Further.

I was assigned as a Software QA Engineer in QA Department but I have also work in digital
marketing at Workspace Infotech Ltd. Here I worked on the QA team as an intern and also I get the chance to work with the marketing team.

Workspace Infotech has some prescribed rules and regulations which all the employees must need to maintain. If any employee breaks any rule, then she/he needs to show cause and it should be a satisfactory cause. It helps to maintain the discipline of the company. As a result, the company is going on smoothly. I also had to maintain all its rules and regulations. During my time, I had to attain some meetings with the training and workshop from which I got the idea of how an organization deals internally within some of their departments.

The best thing about Workspace Infotech is its cordial and cooperative employees who will make you’re staying a lively and fruitful one. Whenever I faced any problem, I frankly discussed it with my colleagues. They tried to help me at their best. In our free time, we would share everything about ourselves like a family. In our company, every employee’s birthday party used to be celebrated with birthday party cake. It was really good to work with experienced and talented persons. Moreover, I had a very close relationship with all my colleagues who helped me to be among themselves in their weal and woe.

The office environment was very friendly. But as it was my first experience in the professional world so I felt a bit awkward in my first week there. Everyone helped me to adjust to the environment. The rooms were well organized. There was a meeting room in the office where any meeting or training was held. Every week my supervisor asked me about the weekly work review what I have done and what the remaining works that I will do in the next week. She explained to me all my works and was always open to any relevant questions. I also get three chance to write a blog on our company website. I have also attended a digital marketing workshop, for that, I get the chance to have experience outside of the organization too.

I have observed that meetings are held regularly discussing on the different project either on a specific part of the project or planning a whole project from scratch. Team Lead divides the workload among each employee. The highly skilled Team Lead observes coordination among them. Each employee report to the team leads every day about their progress on the given assignment. They also confirm their workload at the start of the working day. I have also observed a foreign client meeting with the senior employees. The communication skill of employees with their client is something to observe and learn.

Before going to Workspace Infotech Ltd., I did not know what fortunate means to be. However, I am well aware of it now. At Workspace Infotech Ltd., I got so overwhelming support from my colleagues that I can never forget.

Nevertheless, not everyone may be lucky like me. So, I have a strong suggestion for them that it is you who has to cope with the office environment and its culture. There must be some arrangement of recreational time in the office. I had a great time singing with colleagues as a part of my recreation which always geared me up to work hard. Otherwise, life would have become monotonous and unwelcoming. Therefore, everyone should find out some time out of his/her work in order to have some refreshment.

Workspace Infotech has a collection of young talented developers from Bangladesh providing IT services (which includes Software solutions, Graphics design services, Web development/design services and Hosting services) not only in Bangladesh but also around the world. Workspace Infotech was formed by people who are highly experienced in Software Development and Project Management with a clear vision to provide quality software services.

The internship program has been great helping with the sense that it improved my teamwork capabilities. At the companies, it is important to function as a unit and respect the teammate’s ideas and suggestions. Team discussions like brainstorming sessions helped me identify and solve numerous problem issues that would have been impossible to solve otherwise. Also, if anyone finds difficulties in some critical situation it is important to need that help from the supervisor. It doesn’t how small or big problems an intern faces what important is to share those problems with the seniors without any shy or anything. Their suggestion will help an intern a lot in this future professional life. I have another simple suggestion for my beloved younger brothers that one should practice submitting everyday updates to his/her supervisor. This will help him/her a lot while preparing this document and in the long run as well.

At last i want to say it was a great experience and also nice knowing you all, thank you so much for giving me this wonderful experience.